Crucial Conversations for Mastering Dialogue

Crucial Conversations® for Mastering Dialogue teaches nine powerful skill sets grounded in decades of social science research. The course helps learners develop these vital skills through instruction, application, practice, group discussion, and self reflection—not just theory—for lasting improvement. These skills lead to improvements in equity/inclusion, engagement/ teamwork, ideation/ innovation, decision-making, agility/ adaptability, quality/safety and efficiency.